Case Study: Apollo JBP Hospitals achieves 90% higher patient CSAT with Gallabox

Apollo JBP Hospitals boosts customer satisfaction by 90% with Gallabox

Apollo JBP Hospitals, a leading healthcare provider, faced challenges with manual patient communication and high lead dropout rates from their Meta ads. They sought to integrate and automate WhatsApp into their workflow but were unsatisfied with initial solutions like Wati and AiSensy. This inefficient process was resource-heavy and limited their ability to scale patient engagement effectively.

By implementing Gallabox's omnichannel platform featuring shared team inboxes, chatbots, and automated flows, the hospital fully automated its marketing and patient communication. The results were transformative: Apollo JBP Hospitals saw a 90% growth in customer satisfaction rates, an 80% improvement in overall business growth, and a 50% reduction in marketing spend. Gallabox enabled the hospital to nurture leads more effectively and drive sustainable growth.

Apollo JBP Hospitals