Case Study: 1XL Infra boosts team productivity by 30% with Gallabox

1XL Infra boosts team productivity by 30% with Gallabox

1XL Infra, a Dubai-based real estate developer, faced challenges with its manual use of WhatsApp for investor communication. Managing the WhatsApp Business API themselves was difficult, leading to disconnected conversations that relied entirely on staff availability, costing the team valuable time. To automate lead capture and nurture, they implemented Gallabox's omnichannel platform, specifically using its chatbots, shared team inbox, and integrations.

By using Gallabox, 1XL Infra automated routine customer support queries and connected WhatsApp to their existing tools. This solution resulted in a 30% increase in team productivity, a 20% growth in lead generation, and a 15% increase in customer satisfaction, significantly impacting their business growth.

1XL Infra