Case Study: Metalwest increases customer service and cuts inventory costs with GAINSystems

Increasing customer service levels while reducing cost with GAINS

Metalwest, a nationwide metals service center founded in 1986, needed a way to stand out in a highly competitive market and improve customer service while controlling inventory and operating costs. The company turned to GAINSystems and its GAINS supply chain performance optimization platform to better manage service levels, optimize inventory investment, and increase efficiency.

GAINSystems implemented GAINS in a rapid 10-week deployment, using demand forecasting, predictive analytics, and exception-based management to improve visibility across SKUs, locations, and orders. The results included immediate ROI, a 5% revenue increase in year one, a 25% reduction in inventory costs, and a 15% improvement in customer service levels, along with lower purchasing, planning, handling, and expediting costs.

Metalwest