Case Study: Sitel improves BI adoption and operational performance with GainInsights

Sitel - Customer Case Study

Sitel, a global leader in customer experience management, faced challenges with its siloed and complex data from multiple sources, which made it difficult for management to access key global KPIs. As part of its digital transformation, the company needed a better way to manage data and operationalize executive reporting. The vendor GainInsights provided consultative services to address these challenges.

GainInsights implemented a solution that transformed data using Talend and moved it to a secure Hadoop data lake. This enabled a live COO dashboard with executive KPIs in QlikSense, providing a single window for performance management and self-service analytics. The project resulted in a significant increase in the adoption of analytics across all of Sitel's business lines.

Sitel

Subhendu Mondal

Senior Vice President & Global Head