Case Study: National Waste Management recovers nearly $1M in 5 weeks with Gail

National Waste Management recovers $979K in 5 weeks with Gail

The customer, a national waste management company, faced a significant receivables problem with over 14,000 past-due accounts. Their existing text-only collections program had a low recovery rate, and scaling up with a human outbound calling team was cost-prohibitive. They partnered with the vendor Gail to implement its financial services AI for an automated outbound voice campaign.

Gail deployed a dual-script, AI-powered outbound voice and SMS solution that autonomously handled calls, verified identities, and captured payment promises. Over a five-week proof of concept, Gail reached 14,713 customers and recovered $979,570, achieving an 80% estimated cost savings compared to a human team and transforming outbound voice from a hiring decision into a flexible campaign tool.