Case Study: Farmers Insurance achieves $3.3M in new monthly premium with Gail

Farmers Insurance adds $3.3M in monthly premium with Gail

The customer, a large insurance franchise, faced a significant challenge with lead response times. Despite having thousands of qualified inbound leads each month, their average response time was 27 minutes, resulting in low connect rates and lost opportunities. The franchise needed a way to contact leads instantly without increasing headcount, and they turned to Gail's AI voice agents for the solution.

Gail implemented AI-powered voice agents that called every inbound lead the moment it was submitted. This solution eliminated the latency issue, dropping the average response time to under 60 seconds. The results were substantial: the franchise sold an additional 1,100 policies per month, translating to $3.3 million in new monthly premium, all without any increase in marketing spend or staff. Gail enabled the existing team to close more conversations by ensuring they were talking to leads while they were still engaged.

Farmers Insurance