Case Study: DTDC achieves tenfold faster collaboration and decision-making with G Suite

DTDC Express Achieving a tenfold increase in collaboration and speed of decision-making with G Suite

DTDC, a major Indian courier and logistics provider, was facing rising competition and needed better collaboration, mobility, and decision-making across its 5,000 employees and more than 10,700 franchisees. Its previous office productivity tools were being used mainly for email, and moving files around by email was slowing work and creating multiple versions of documents.

DTDC chose G Suite and rolled it out to about 5,000 users, then migrated more than 10,700 franchisees as well. With G Suite, DTDC cut email support costs by up to 80%, reduced video conferencing spend from about US$5,000 per month to nearly zero, and expanded mobile email access from 150 users to more than 4,000 in six months. The company also reported a tenfold increase in the speed of collaboration and decision-making, with decisions now being made in hours and minutes rather than days.

DTDC

Abhishek Chakraborty

Executive Director