Case Study: Buffalo Tours improves email efficiency and cuts costs with G Suite

Buffalo Tours - Customer Case Study

Buffalo Tours, a travel and transportation company, needed a more reliable way to handle customer email and internal communication. Before adopting Gmail, the company struggled with lost emails, weak spam filtering, and delays caused by managing an on-premise server hosted by a network operator.

With G Suite, Buffalo Tours moved to Gmail and later adopted the paid service permanently. The change helped reduce lost emails to almost zero, deliver 10% to 15% efficiency and productivity gains, and generate 17% year-on-year cost savings, while yearly bookings increased by 1.5%.

Buffalo Tours

Tran Trong Kien

CEO