Case Study: Avana achieves responsive mobile learning for tourism operators with G-Cube

Welcoming Chinese Visitors

Avana Group, commissioned by the Department of Energy, Resources and Tourism, needed a technology-enabled way to deliver its “Welcoming Chinese Visitors” training program to tourism operators across Australia. The challenge was to provide just-in-time learning for a geographically dispersed audience that would often be away from their desks and needed access across multiple devices.

G-Cube built web-responsive, HTML5-based courses using Responsive Web Design, making them accessible on desktops, laptops, smartphones, and tablets with consistent user experience and easy navigation. The solution was SCORM and Tin Can API compliant, included interactive galleries, flip cards, video, audio, and assessments, and enabled synced progress tracking; as a result, the program improved reach to remote tourism operators, supported easier implementation of Chinese-customer service practices, and contributed to increased inflow of Chinese tourists and more positive visitor feedback.

Avana