Case Study: Capillary Technologies achieves 3x faster reimbursements with Fyle

AI powered expense management at Capillary

Capillary Technologies, a global omni-channel customer engagement provider operating across 9 countries, relied on spreadsheets for seven years to manage expenses — a slow, error-prone process that led to lost receipts, limited visibility and a reimbursement turnaround time of about 45 days. To modernize expense reporting, Capillary selected Fyle and its intelligent expense management software to replace manual workflows.

Fyle deployed mobile apps and plugins, a policy engine, digital receipt management and custom approval workflows across all business units, completing onboarding in under seven days. As a result, Capillary achieved a 2x increase in real-time receipt submissions, 100% automated compliance, and a 3x faster reimbursement cycle (reduced to about 15 days), while finance teams saved hours on processing.

Capillary Technologies

Vijay A M

Chief Financial Officer