Case Study: SGN boosts spans of control and cuts costs with FYLD

Combatting price controls through increased manager spans of control

SGN, a UK gas network operator, faced a significant challenge when regulator OFGEM set stringent price controls (RIIO-2) in 2021, demanding operational transformation and cost reduction. To meet these targets, SGN needed a scalable mobile workforce solution from a vendor like FYLD to increase manager spans of control. This required providing managers with real-time remote visibility into fieldwork activities to reduce unnecessary site visits and improve overall safety and productivity.

The solution implemented by FYLD provided real-time visibility into job sites, enabling remote risk assessments and intelligent prompts for managers. This allowed SGN to dramatically increase productivity and achieve its cost-saving goals. The results for SGN were substantial; FYLD helped save 10,400 fieldworker hours, increased manager spans of control from 1:5 to 1:6, and reduced mileage by 36%. Furthermore, FYLD's deployment realized a £4.2 million cost benefit and avoided £240,000 in potential fines within the first three months.

SGN