Case Study: Leading Retail Company achieves 60% more orders and 42% higher conversion with Futurism Dimensions

Leading Retail Company - Customer Case Study

Leading Retail Company faced a sharp decline in online performance—30% fewer orders, a 55% drop in returning customers, growing payment-page abandonment, a 15% rise in returns and no tools to predict or diagnose the causes. The retailer engaged Futurism Dimensions for end-to-end predictive analytics services, using the Dimensions Analytics Tool to gather and analyze data and design a remediation program.

Futurism Dimensions cleaned and split historical data, tested multiple predictive models, identified key churn drivers, and delivered interactive reports and dashboards with actionable recommendations (dynamic coupons, deeper social integration). The results included a 60% increase in order placement, 40% more returning customers, 82% successful payment redirections, a 35% reduction in returns, plus improvements in average order value (+15%), conversion rate (+42%), items per order (+54%) and a 50% uplift in user engagement.