Case Study: Bromma achieves faster service issue resolution with Futurice’s AI-powered search and automation

Bromma reduces service search time with Futurice's AI-powered agent

Bromma, a global leader in manufacturing crane spreaders, faced challenges with an outdated and inefficient internal system for logging and diagnosing quality issues. Their service engineers struggled with fragmented information and limited search capabilities in a legacy database. To address this, Bromma partnered with vendor Futurice and their family company Recordly to implement a retrieval-augmented generation (RAG) agent, an AI-powered search and automation solution.

Futurice developed a user-friendly AI agent that processes natural language queries to instantly retrieve relevant historical cases and generate step-by-step diagnostic instructions. Built on Google Cloud and leveraging Gemini, the solution provided faster issue resolution and seamless global knowledge sharing. The early feedback was overwhelmingly positive, with engineers reporting a transformative reduction in downtime and manual search efforts, saving time and improving the customer service experience.

Bromma