Case Study: Salt Mobile boosts self-service and accessibility with Futured

Salt Mobile reduces call center pressure with Futured’s accessible self-care app

Futured partnered with Salt Mobile, a Swiss telecommunications operator, to address the challenge of creating a comprehensive mobile self-care app. The goal was to provide customers with full digital access to services, thereby reducing the load on the call center, while also meeting Switzerland's strict accessibility standards and high data protection expectations without compromising user experience.

The solution designed and built by Futured was a native iOS and Android app with advanced security and inclusive design at its core. This allowed customers to manage payments, view statements, and change plans securely. The app successfully passed a rigorous security audit and incorporated extensive accessibility features to comply with Swiss law. As a result, Salt Mobile's customers gained a powerful self-service tool, which significantly reduced the pressure on the company's call center.

Salt Mobile