Case Study: Decathlon achieves faster, smoother store pickups with Futured's Collect@Store solution

Decathlon cuts processing time by 60% with Futured

Futured partnered with Decathlon Czech Republic, a major retail company, to address a common customer pain point: long wait times for in-store pickups. The challenge was to save customers time and improve the overall shopping experience, allowing them to spend more of their day enjoying sports rather than standing in line.

The solution Futured implemented was a digital system called Collect@Store, which combined two mobile apps with an on-screen call system. This streamlined internal processes for staff and provided customers with real-time order updates and a map for pickup. The results were highly successful, saving an estimated 20,000 hours of employee time per year and achieving a return on investment within just one year. Futured's solution led to happier customers, smoother operations, and a significant business boost for Decathlon.

Decathlon