Case Study: Boswell Book Festival boosts online ticket sales with Future Ticketing

Boswell Book Festival - Customer Case Study

Boswell Book Festival, a weekend literature festival in Dumfries House, Ayrshire, needed a box office solution that could support both efficient online ticket sales and telephone orders for a broad age range of attendees. The festival wanted to move to a new system without losing customers who preferred to book by phone.

Future Ticketing provided an embedded online ticketing platform for the festival website, call centre access for phone bookings, and ticket fulfillment for postal delivery when needed. Using Future Ticketing’s four-step ticket process, Boswell Book Festival achieved 70% of ticket sales online in the first year, while also benefiting from clearer cash flow and sales reporting, strong customer support, and a priority booking window for mailing list subscribers.

Boswell Book Festival

Daphne Parlour

Operations Manager