Case Study: First Rail boosts revenue and passenger experience with Future Platforms

First Bus grows revenue 35.4% with Future Platforms

First Bus, part of FirstGroup's passenger transport network, faced the challenge of meeting the evolving expectations of modern commuters and sought to elevate its digital ecosystem to streamline the customer journey. They partnered with Future Platforms to develop an intelligent digital companion that would simplify ticketing and enhance real-time travel updates.

Future Platforms delivered a mobile-first solution focused on frictionless ticketing, real-time travel insights, and a scalable digital infrastructure. This resulted in significant measurable impact, including 35% revenue growth, over 1 million app downloads, and a 4.5-star average app store rating, positioning First Bus at the forefront of smart transportation.

First Bus