Case Study: Avanti West Coast launches a high-rated rail app with Future Platforms

Avanti West Coast launches rail app with Future Platforms, earning 4.6 stars and 100K+ downloads

Avanti West Coast faced a critical challenge when they took over the UK’s West Coast Main Line: they needed to launch a brand new, best-in-class rail app by a non-negotiable deadline to avoid significant business disruption. Future Platforms was brought in to deliver a robust mobile app that could integrate with a new, complex backend ticketing system and ensure a seamless passenger experience from day one.

Future Platforms architected a sophisticated middleware solution to bridge the app and the complex PICO backend, deploying a dedicated team to Italy for hands-on collaboration. The solution was launched successfully and on time, resulting in a 4.6-star app store rating and over 100,000 downloads, ensuring business continuity and providing passengers with a superior booking experience.

Avanti West Coast