Case Study: Pepco boosts customer loyalty and digital engagement with Future Mind

Pepco launches loyalty mobile app in 6 months with Future Mind

Pepco, a major European retail group, needed to bridge the gap between its vast physical store network and digital consumers. As part of a large digital transformation, they lacked a mobile-first touchpoint and approached Future Mind to define a mobile strategy and develop a scalable, data-driven loyalty app.

Future Mind delivered a comprehensive native mobile app for iOS and Android, built with a Python backend, in just six months. The solution included a digital loyalty card, gamified engagement features, and personalized vouchers, integrated with systems like Synerise for personalization. This created a powerful engine for customer retention and sales growth, achieving an 89% Customer Satisfaction Index and serving millions of daily transactions across Pepco's 18 markets.

Pepco