Case Study: Tri-County Electric Cooperative improves field staking and outage response with Futura Systems

Arrow Gold for Field Staking TCEC Improves Customer Service with Real-Time ArcGIS Access via Futura GIS

Tri-County Electric Cooperative, a growing Texas utility, was struggling with a paper-heavy field-staking process that made it hard to keep customer updates current, manage underground assets accurately, and answer service questions in real time. The company turned to Futura Systems and its FieldPro mobile app to replace manual workflows tied to legacy asset, outage, billing, and customer systems.

Futura Systems implemented an enterprise GIS with FieldPro and Eos Arrow Gold GNSS receivers, giving crews real-time access to ArcGIS data and high-accuracy location capture in the field. The result was a dramatic improvement: as-built posting dropped from 10 months to less than four hours, locate truck rolls fell by 25% to 35%, and the cooperative estimated savings of about $32,500 per month, while also improving outage response and customer service.

Tri-County Electric Cooperative

Nichole Eshbaugh

Chief Technology Officer