Case Study: University of Aberdeen achieves faster clearing decisions with Futr AI live chat

University of Aberdeen gets clearing decisions in under 60 seconds with Futr

The University of Aberdeen sought to modernize its university clearing process to meet the high volume of inquiries and the modern student's preference for instant communication over phone calls. They partnered with vendor Futr to implement its AI-driven live chat solution to address this challenge.

Futr's solution provided an advanced multilingual live chat that significantly enhanced efficiency and accessibility. The implementation resulted in the university getting a clearing decision in under 60 seconds, drastically reduced wait times, and successfully handled inquiries from a global audience, leading to high user engagement and overall satisfaction.

University of Aberdeen