Case Study: Suffolk Constabulary improves domestic abuse victim support with Futr live chat

Suffolk Constabulary opens live chat support in weeks with Futr

Suffolk Constabulary, a UK police force, sought to improve support for victims of domestic abuse by providing a more accessible and private channel for them to come forward and seek help. They partnered with the vendor Futr to implement its live chat solution to address this challenge.

Futr worked with Suffolk Constabulary to deploy a live chat service, developing custom features to ensure victim privacy and safety. The solution opened new support channels, improved service access, captured richer data, and allowed for ongoing support. Futr's analytics also provided the team with real-time insights to measure the project's success.

Suffolk Constabulary