Case Study: Bolton at Home improves resident support with Futr's conversational chatbot

Bolton at Home delivers 24/7 support in over 100 languages with Futr

Bolton at Home, a social landlord managing over 18,000 homes, faced a challenge in providing customer service as resident information was scattered across various legacy systems. With limited out-of-hours and self-serve options, accessing essential services was difficult. The organization partnered with vendor Futr at the start of its digital transformation journey to find a quick-win solution that would bolster the resident experience.

Futr implemented its conversational chatbot to provide 24/7 immediate support to residents in over 100 languages, opening up accessibility to services. From the outset, Futr's rich analytics and insights provided the team with tangible data, allowing them to measure the success of their transformation program in real-time.

Bolton at Home