Case Study: Bipolar UK delivers 24/7 multilingual support with Futr's AI chatbot

Bipolar UK saves £87k in 8 months with Futr

Bipolar UK, a national charity supporting individuals and families affected by bipolar disorder, faced the challenge of managing high demand for its services from its small team. With over 70,000 people supported annually, the charity needed to direct resources effectively, provide 24/7 information access, and reach users on their preferred channels. They partnered with vendor Futr to implement an AI-powered multilingual chatbot to automate answers to frequently asked questions.

Futr's solution enabled Bipolar UK to quickly deploy a chatbot that allowed users to self-serve, significantly reducing demand on the team. The platform's 'Improvement areas' functionality also automatically trained the chatbot on new questions. The results were substantial, with the charity quantifying £87,000 in savings within the first eight months and gaining valuable insights to transform its service offering and reach.

Bipolar UK