Case Study: Flo & Frankie scales wholesale and cuts admin with Shopify Plus B2B from Fusion5

Flo & Frankie cuts wholesale admin time and boosts sales with Fusion5

Flo & Frankie, a successful New Zealand fashion retailer with a growing wholesale operation, faced challenges scaling their manual, email and phone-based B2B processes. Their internal team was burdened with admin and workarounds. Fusion5, through its Pocket Square service, proposed implementing Shopify Plus B2B to streamline these workflows and improve the customer experience.

Fusion5 implemented a standalone Shopify Plus B2B environment that integrated with the retailer's existing systems. This provided wholesale customers with a self-service portal for ordering and reordering, which drastically reduced the internal team's admin workload. The solution led to a considerable decrease in administrative time and a strong increase in sales for Flo & Frankie.

Flo & Frankie