Case Study: YMCA Achieves Lower Communications Costs with Fusion Connect Hosted Voice

How The Community YMCA switched to Fusion Connect Business Voice for an improved full-featured, unified phone system

The Community YMCA of Monmouth County, a non-profit serving 17 communities and 48 schools, needed a modern phone system that could unify multiple aging, inconsistent phone setups across locations. Working with Fusion Connect, the YMCA sought a cloud-based Hosted Voice solution to avoid changing long-used phone numbers, improve call handling, and support a more flexible communications environment.

Fusion Connect implemented Hosted Voice (VoIP), giving the YMCA a single cloud-based system with seamless transfers, unlimited nationwide calling, mobility features like Visual Voicemail with Transcription, and more than 50 call and call-management features for about 120 staff members. The result was significant savings on voice and long-distance costs, along with greater efficiency that helped The Community YMCA keep fees affordable and direct more resources toward programs and services for its community.

YMCA

Rhonda Anderson

President and CEO