Case Study: Large Kidney Healthcare Provider achieves $1.2M annual savings with Fusion Connect

How Fusion Connect voice, data, and security helped a large healthcare provider lower and consolidate costs with reliable internet cloud services

Large Kidney Healthcare Provider is a nationwide healthcare organization with 400 locations focused on delivering high-quality care for patients with chronic and acute renal disease. The company’s IT and telephony team needed a reliable, cost-effective communications partner after dealing with unexplained invoice charges, high POTS line costs, inconsistent support, and service disruptions from a previous provider. Vendor name: Fusion Connect.

Fusion Connect implemented Business Voice lines, FusionSIP, FusionWorks Pro Hosted Voice, Elite Gold Support, and broadband circuits, along with a single nationwide invoice, customer portal access, and managed service delivery for ports, migrations, and service changes. The result was immediate savings of $1.2 million annually on POTS lines, with additional savings expected as more sites migrate to SIP and hosted voice. Fusion Connect also reduced billing disputes, improved support visibility and response times, and saved the team an estimated 20 to 30 hours per month.