Case Study: Spot On Networks Streamlines Hosted Voice with Fusion Connect

How Fusion Connect seamlessly spearhead Spot On Networks migration project while working within very specific needs

Spot On Networks, a wireless internet service provider for multifamily residential properties and commercial common areas, needed to migrate its voice service to a new provider. After evaluating more than half a dozen hosted service providers, the company wanted a technical partner that could answer detailed questions and deliver specific hosted voice capabilities, including an ACD system, call reporting for staffing and training, and flexible auto attendant routing. Fusion Connect’s FusionWorks Pro hosted voice solution met those needs.

Fusion Connect implemented the cutover with a detailed phone and E911 data plan, standard Power over Ethernet switches, and a schedule that worked around Spot On Networks’ operations. The system was fully operational within 20 minutes of the 7:00 AM go-live, and Fusion Connect also resolved an issue at the CEO’s home with onsite support. Spot On Networks reported being so satisfied with Fusion Connect that it recommended the vendor to other companies.

Spot On Networks

Don Robinson

Director of Network Operations