Case Study: Community Journals achieves seamless remote voice communication with Fusion Connect Hosted Voice

How Fusion Connect Business Voice enabled Community Journals employees to work as if they are under one roof while telecommuting

Community Journals, a Greenville, SC journalism organization publishing local news titles including the Upstate Business Journal and Greenville Journal, needed a better way to support a largely remote workforce. Employees were using personal mobile and home phones, which made calls look unofficial, created confusion for callers, and made internal communication cumbersome without a shared office phone system. Community Journals turned to Fusion Connect Hosted Voice to modernize its business communications.

Fusion Connect implemented Hosted Voice with features like Audio Conferencing, Fusion Anywhere, Auto Attendant, 4-digit dialing, and free Poly IP phones. The result was a more professional and productive phone experience: callers now see “Community Journals” on caller ID, staff can communicate as if they are in the same building, and advanced calling tools speed up collaboration. Fusion Connect also helped avoid up to $42,000 in hardware costs from the previous provider, while providing 24/7 support and an interruption-free installation.

Community Journals

Holly Hardin

Operations Manager