Case Study: Ganley Automotive Group achieves reliable communications and better support with Fusion Connect

Fusion Connect helped Ganley Automotive Group consolidate upgraded phone and bandwidth for their clients and customers

Ganley Automotive Group, a growing automotive dealer group with nearly 40 locations in Ohio, Pennsylvania, and Florida, needed reliable phone and Internet service to keep sales, service, and customer engagement running smoothly. As its use of cloud-based applications and video increased, the company needed a communications partner that could support higher bandwidth and provide responsive service. Fusion Connect supplied Hosted Voice (VoIP) and broadband services to help meet those needs.

Fusion Connect upgraded circuits from 50 to 100 Mbps, consolidated new dealerships onto a single voice platform, and provided dedicated support through one team and a trusted channel partner. The results included stronger bandwidth for cloud apps and video, simpler invoicing through fewer providers, and dramatically improved support visibility and resolution. Jeff Mitchell, CIO of Ganley Automotive Group, said Fusion Connect’s dedicated support model helped keep outages short and improved internal customer satisfaction.

Ganley Automotive Group

Jeff Mitchell

Chief Information Officer