Case Study: a 400-location healthcare provider saves $1.2 million annually with Fusion Connect voice services

a 400-location healthcare provider saves $1.2 million annually with Fusion Connect

A 400-location healthcare provider was facing significant challenges with its previous telecommunications vendor, including extremely high costs for basic landlines, unexplained fees, and random service disruptions that even affected emergency 911 access. These issues were diverting focus from patient care and consuming valuable IT resources. This led them to seek a new provider, and they were referred to Fusion Connect.

By switching to Fusion Connect's voice services, including Business Landlines and SIP Trunking, the healthcare provider achieved immediate and substantial savings. Fusion Connect eliminated the billing errors and service disruptions, providing a reliable platform with a transparent customer portal. The solution saves the organization $1.2 million annually on telecom costs, avoids 20-30 hours of administrative work each month, and has vastly improved service reliability and internal customer satisfaction.