Case Study: Pillow May achieves secure document automation with FuseSign

The UK’s First-Ever FuseSign Client, Pillow May, is Pushing the Boundaries of Automation in their Practice

Pillow May, a progressive accounting practice based in Chippenham, UK, was focused on a cloud transformation journey to improve efficiency. Their challenge involved transitioning from legacy server-based systems and finding integrated solutions to streamline client communications and document signing as part of their commitment to innovation and superior client service. They selected the e-signing service FuseSign for this critical function.

The solution from FuseSign provided deep integration with the firm's existing document management platform, FYI. This enabled automated, secure client communications with two-factor authentication, automatic status updates, and the immediate filing of signed documents. As a result, FuseSign significantly reduced the practice's internal admin time and provided clients with a simple, secure method for receiving and signing important documents, solidifying the firm's tech-enabled approach.

Pillow May

Samantha Sollis

Client Relationship Manager