Case Study: Automated Collection Services saves 500+ hours annually with Fuse Workforce Management

Automated Collection Services saves 500+ hours a year with Fuse Workforce Management

Automated Collection Services, Inc. (ACSI), a debt collection specialist, faced significant challenges with its previous HCM provider, Paylocity. The system was rigid and difficult to use, onboarding support was poor, and customer service was unresponsive, forcing the HR and payroll teams to waste valuable time navigating clunky workflows and unresolved support tickets.

By switching to Fuse Workforce Management, ACSI gained a unified and customizable platform for HR, payroll, time, and benefits. The vendor provided immediate, real-time support that resolved issues instantly. This solution saved the company 5-10 hours per week, amounting to over 500 hours annually, and increased engagement from managers and employees who found the new system easy and efficient to use.

Automated Collection Services, Inc.