Case Study: Automated Collection Services, Inc. saves time and improves support with Fuse Workforce Management

After problems with Paylocity, VP of HR finds better service, better product with Fuse HCM system

Automated Collection Services, Inc. (ACSI) was struggling with Paylocity’s clunky payroll and HR software, weak onboarding, slow support, and inconsistent account service. After two years of frustration, VP of HR Terri Millette began looking for a better human capital management (HCM) solution that would be easier to use and backed by stronger customer support.

ACSI implemented Fuse Workforce Management’s cloud-based HCM platform, which brought core HR, time and attendance, payroll, and benefits management into one system. With Fuse Workforce Management, the team customized reporting and self-service views, sped up daily HR tasks, and improved scheduling adoption; Terri said the company saved at least 5–10 hours per week, and processes like employment verifications dropped from 5–6 minutes to under a minute per employee.

Automated Collection Services, Inc.

Terri Millette

VP of Human Resources