Case Study: Camden Property Trust cuts hold times by 52% with Funnel Voice AI

Camden Property Trust cuts hold times by 52% with Funnel Voice AI

Camden Property Trust, a REIT with a large portfolio of rental units, faced a challenge in its contact center operation. Their goal was to reduce hold times and speed to answer in order to improve the renter experience. They partnered with vendor Funnel Leasing to deploy its Voice AI solution as part of this initiative.

By implementing Funnel's Voice AI, Camden created a system where the AI acts as a first line of defense for incoming calls, quickly answering questions and routing complex inquiries to the appropriate human team. This solution delivered a measurable impact, including a 52% reduction in hold times and an average speed to answer under one minute. Funnel Leasing's technology was a key factor in helping Camden achieve its highest-ever level of customer sentiment.

Camden Property Trust