Case Study: Triumph Business Capital reduces underwriting time with Fundingo loan management software

Triumph Business Capital - Customer Case Study

Triumph Business Capital, a provider of invoice factoring for the trucking industry serving more than 7,000 small to mid-size businesses across the United States, was relying on manual underwriting processes while using Salesforce only for sales engagement. The disconnected systems created inefficiencies, limited scalability, and made it difficult to meet market pressure for 1-2 day loan application turnaround times, since applications were still taking 5-7 days.

Fundingo assessed Triumph’s existing setup and helped move underwriting and processing onto Salesforce with a roadmap focused on training the operations team and easing the transition. With Fundingo’s loan management software and implementation support, Triumph automated manual work, reduced underwriting time to 1 day or less, cut head count by one-third, increased new client signings by 3% year over year, and improved transparency, customer satisfaction, and audit results.

Triumph Business Capital

Haley Heard

Senior Project Manager