Case Study: a leading lending company in India increases loan disbursals by 31% with Fundamento AI

How Fundamento Helped a Leading Lending Company in India Increase Loan Disbursals by 31%

Fundamento helped a leading lending company in India address a major challenge in its personal loans vertical. The non-banking financial company was experiencing a high rate of customer drop-off during its complex, 20-step digital loan application process, which was negatively impacting its loan disbursal volumes.

The solution involved integrating Fundamento's AI-powered voice automation platform with the lender's systems to trigger personalized, contextual support calls within minutes of a user getting stuck. This intervention resulted in a 31% loan disbursal rate from the engaged users and doubled the application completion rate, all achieved with no additional operational load for the client.