Case Study: a leading health-tech company improves show rate with Fundamento AI

How Fundamento Helped a Health-Tech Company Improve Show Rate

A leading health-tech company was struggling with declining customer show rates, which was significantly delaying sales cycles and putting opportunities at risk. Their sales agents lacked a strategy to create urgency and close deals faster. To address this, they partnered with Fundamento, which used its Skill Finder platform to conduct an objective analysis of the underlying issues.

Fundamento mapped six key skills relevant to the sales role and implemented a targeted, data-backed training plan. The solution focused on practical micro-behaviors like segmenting customers, creating urgency, and engaging in scientific follow-ups. Within three months of implementation, Fundamento's solution helped the client achieve a 4% increase in their show rate metric.