Case Study: Fortune 500 CRM Company achieves robust digital experience monitoring and catches 100s of production bugs with Functionize

Fortune 500 Company Establishes Digital Experience Monitoring with Functionize

The Fortune 500 CRM Company, whose external website serves tens of thousands of visitors daily, struggled with recurring production issues—404 errors, misdirected links, broken forms and other user-impacting defects—that escaped pre-production testing. The MarTech team needed a digital experience monitoring solution they could own and run against their live site, and they turned to Functionize and its AI-powered test cloud to provide continuous, production-level monitoring and internationalized testing.

Functionize implemented an AI-driven, cloud-based testing and monitoring suite that executes data-driven, region-specific tests against production and handles dynamic content. Using Functionize, the team built 2,000+ regression tests across 60+ projects, created thousands of tests, and uncovered hundreds of production bugs (including 100+ issues caught before customers were affected), enabling faster triage, quicker fixes, improved accessibility compliance, and increased confidence in the company’s external website.