Case Study: Flight Centre Travel Group achieves streamlined project management and increased efficiency with FunctionFox

Flight Centre’s In-House Team FunctionFox makes a positive difference for Flight Centre

Flight Centre Travel Group Canada’s in-house creative studio supports design for nine brands and was struggling with a high volume of projects and varied turnaround times. Their previous non-web system relied on paper tickets and manual time entry, making it hard to track work, manage requests, reduce status meetings, and get managers real-time visibility of workloads.

They implemented FunctionFox—a web-based, user-friendly solution with request forms, personal to-do lists and easy time tracking—set up in about a month with one to two weeks of training. The result: streamlined request intake, greater company buy-in (teams now use request forms instead of verbal briefs), improved workload visibility for delegation and reassignment, fewer slipped projects, and ongoing support from a responsive customer-success team.

Flight Centre Travel Group

Cambie Sidhu

Assistant Team Leader