Case Study: Andrew Hume & Associates Ltd recovers up to 30% billable time and boosts billings with FunctionFox

Accountability and Accuracy Mean Happy Clients and Higher Profits

Andrew Hume & Associates Ltd., a Canadian consultancy with more than 25 years’ experience in public and health communications, faced growing pressure to demonstrate accurate, transparent billing for a mix of public and private clients. Relying on memory and diary notes left the firm vulnerable to lost billable hours and reduced accountability—risks that were especially acute given heightened expectations for corporate governance and public funding oversight.

The firm implemented FunctionFox’s web-based time-tracking to replace guesswork with real-time, accurate records for onsite and remote team members. The change revealed up to 30% of previously unrecorded billable time, boosted billings and profitability, improved client trust through clearer accountability, and helped identify high- and low-value clients—delivering both happier clients and higher margins.

Andrew Hume & Associates Ltd

Andrew Hume

President