Case Study: Clockwork 9 achieves streamlined, scalable workflows and full agency visibility with Function Point

Improved Project Management in a Flexible Environment that Leads to Growth

Clockwork 9 is a Cleveland-based multidisciplinary creative agency founded in 2016 by a group of freelancers. Growing rapidly with a flat, transparent culture, the nine-person shop struggled with missed deadlines and inefficient workflows caused by multiple siloed tools (Wrike, Airtable, Salesforce, QuickBooks, etc.), manual data re-entry, poor onboarding for freelancers, and no single view of company-wide projects.

Switching to Function Point’s all‑in‑one agency platform gave Clockwork 9 integrated project management, CRM, estimates, invoicing and BI reporting with dedicated onboarding support. The agency gained full project visibility, standardized and scalable workflows, fewer handoffs, and faster onboarding — which increased efficiency, billable hours and quality of work and enabled a 25% rise in their billable rate.

Clockwork 9

Andrew Spirk

Account Director