Case Study: TeamSystem improves support speed and scalability with Fullview

TeamSystem reduces support handling time for 2.5 million customers with Fullview

TeamSystem, a leading European software provider for ERP, HR, and finance solutions, faced challenges supporting its diverse user base of over 2.5 million customers. Their support team struggled with time-consuming ticket resolutions, a high volume of routine questions, and a heavy reliance on inefficient phone support. To address these issues, they turned to the vendor Fullview for a solution.

By implementing Fullview's co-browsing product, TeamSystem empowered its agents to guide users directly on their screens in real time. The solution from Fullview led to faster and more accurate issue resolution, a reduction in average handling time, and a decrease in phone support reliance. This created a more scalable support model capable of handling complex, multi-product scenarios in a single session.

TeamSystem