Case Study: Subit resolves customer issues faster with Fullview

Subit speeds up support resolution with Fullview's replay tools

Subit, a Danish SaaS startup providing staff scheduling software for schools and daycares, faced challenges in accurately understanding and resolving customer technical issues. Their public-sector customers had strict IT security policies that limited the tools Subit could use. They needed a GDPR-compliant, EU-based solution to improve customer support, bug discovery, and troubleshooting.

By implementing Fullview's cobrowsing and session replay tools, Subit gained precise insight into user sessions. This allowed them to see exactly what happened during a customer's session, dramatically improving the speed and accuracy of both issue diagnosis and resolution. Fullview's features, like skipping inactivity in replays and flagging console errors, made their support and development teams much more efficient. The vendor, Fullview, became an indispensable go-to tool for their customer support workflow.

Subit