Case Study: LicenceOne improves onboarding and user engagement with Fullview

LicenceOne boosts user engagement 2x with Fullview

LicenceOne, a company that helps SMEs manage software subscriptions, faced challenges with its customer support workflow. Their previous method of guiding users through issues using live chat and external screen-sharing tools created friction and inefficiency, leading to lost trial users. They turned to Fullview to implement its cobrowsing solution for a more integrated support experience.

Fullview provided an in-app cobrowsing feature that allowed LicenceOne's team to guide users visually without requiring them to leave the application. This solution resulted in a 2x improvement in user engagement rates during support interactions, a lower average time-to-resolution, and a much better onboarding process. The team at LicenceOne highly recommends Fullview, especially for its GDPR compliance and excellent customer support.

LicenceOne