Case Study: AutoProtect Dismantles Support Siloes and Resolves Issues Faster with Fullview

AutoProtect resolves support tickets in half the time with Fullview

AutoProtect, a major UK-based auto insurance provider, faced a significant challenge in understanding and replicating user issues with their new web application due to GDPR compliance rules that prevented support agents from logging in as customers. This created siloes between their product and support teams and made troubleshooting inefficient. They turned to Fullview to find a compliant solution.

By implementing Fullview's session replay and cobrowsing features, AutoProtect empowered its support and development teams with actionable insights. The solution allowed them to watch recorded user sessions to diagnose problems quickly and accurately, eliminating the need to replicate issues manually. This dismantled siloes, streamlined workflows, and drastically improved the efficiency of their support process. Fullview provided the compliant toolset that became central to AutoProtect's new support operations.

AutoProtect