Case Study: Metro Bank achieves 94% faster onboarding with FullCircl

How Metro Bank achieves 94% faster onboarding

Metro Bank, the UK retail and commercial bank founded in 2010 with a “Banking but Better” ethos, needed to scale its personalised frontline and middle‑office services while improving efficiency, consistency and compliance. To achieve this it selected FullCircl, initially piloting FullCircl EngageTM to give relationship managers real‑time customer intelligence and later adopting FullCircl ConnectTM and its rules engine to bring KYC, AML and risk decisioning to the frontline.

FullCircl implemented automated KYC/AML/credit checks, data enrichment and a low‑code rules engine to automate onboarding and ongoing customer monitoring. The results were dramatic: average case time fell from 200 minutes to 8 minutes (a 94% improvement), FullCircl matched analogue accuracy while identifying 14% more critical issues, and Metro Bank achieved faster, more consistent risk decisioning and lower onboarding costs.

Metro Bank

Mark Stokes

Managing Director, Commercial Banking