Case Study: Pestshare eliminates 50 hours of monthly call review with Fullcast Conversational Intelligence

Pestshare eliminates 50 hours of monthly call review with Fullcast

Pestshare, a property tech/service company, faced a significant challenge as its customer success team was spending approximately 50 hours each month manually reviewing sales call recordings. This was necessary to extract about ten specific pieces of information required to prepare for customer onboardings. This manual process, required due to the limitations of their previous tool, delayed revenue recognition since Pestshare only captures revenue after onboarding is complete.

Fullcast implemented its Conversational Intelligence solution to automate the extraction and structuring of the ten required data fields directly into HubSpot. This eliminated 100% of the manual review time, freeing the customer success team to focus on higher-value work. The results included faster customer onboarding and revenue activation, a standardized sales-to-CS handoff, approximately 90% less time spent on contract redlining, and accelerated ramp-up times for new hires.

Pestshare