Case Study: TDI Fleet Services achieves paperless operations and faster invoicing with Fullbay

TDI needed a solution to solve their slow invoicing and paper dependency and trusted Fullbay to help

TDI Fleet Services, a Fort Worth, Texas heavy‑duty repair shop founded in 1994, turned to Fullbay to address two major pain points: slow, error‑prone invoicing (where complex bills could take days or weeks to prepare) and a heavy dependence on paper ledgers for work authorizations and notes that hid critical information and stalled operations. TDI was also the first shop to fully adopt Fullbay’s software.

Fullbay implemented its shop management software as a digital warehouse for authorizations, parts, notes and service orders, producing nearly instant invoices and on‑demand summary reports. The result: paper dependence was eliminated, invoicing and payments sped up (restoring manager hours formerly lost to paperwork), cash flow became more predictable, and TDI gained actionable metrics—clocked hours, service order hours, tech utilization—that drove measurable operational improvements and growth.

TDI Fleet Services