Case Study: Patrick Services achieves same-day invoicing and 95% fleet compliance with Fullbay

Patrick Services achieves same-day invoicing and 95% fleet compliance with Fullbay

Patrick Services, Inc., a Texas-based heavy-duty mobile repair operation, faced significant inefficiencies due to a decades-old paper-based system. Handwritten repair tickets caused delays of up to a week in invoicing, while scattered inventory and an inability to track recommended work hindered growth and customer service. To modernize, they turned to the vendor Fullbay and its cloud-based shop management platform.

By implementing Fullbay, Patrick Services achieved same-day ticket turnaround and invoicing, dramatically improving cash flow. The solution provided centralized inventory visibility across their Texas locations and tools to track preventative maintenance, helping a key fleet customer reach and maintain over 95% compliance. Fullbay also became a core part of their sales pitch, enabling expansion into new markets and transforming their role from a repair provider to a proactive fleet partner.

Patrick Services, Inc